Frequently asked questions

What kind of charging plugs do you have?


How do I start the charging session?

To start the charging session, insert the charging plug into the car


How do I stop the charging session?


To stop the charging session, tap the card at the payment terminal, or press the stop button on the screen.

Which type of payment methods can I use?

We accept Visa, Mastercard, Apple Pay og Google Pay.

What does contactless payment mean?

Contactless payment can be used for a total purchase price of up to NOK 500. With contactless payment, a payment transaction is carried out by holding the card close to the payment terminal without entering the PIN code. The payment is transferred via wireless communication between the card and the terminal. The terminal indicates with a sound and light signal when the transaction is successful. You can pay contactless at all payment terminals marked with the contactless payment symbol (bow symbol).

My card was declined, what do I do?

If your card has been declined and you have sufficient funds on your account, you can try a new card and start the charging session again.

Do I need a PIN code if my card has a contactless payment function?


You need a PIN code if the purchase price is higher than NOK 500. Sometimes the payment terminal requires a PIN code even if the sum is lower than NOK 400 to check that the card is in the hands of its rightful owner.


How do I get a receipt for my charging session?

By going to this website,
Receipt Finland
Receipts Sweden,  
you can download a receipt.

How much does it cost to charge?


You can find the price of charging kr/kwh on the "kr" button on the screen and on this page here:

Where can I find St1/Shell's charging stations?


You will find an overview of our entire charging network here: Charging stations

How can we help you?

Contact us by phone

MONDAY - FRIDAY 08:00 -16:00


+47 22 66 xx xx

Send us an email

MONDAY - FRIDAY 08:00 -16:00 

Inquiries about our app, snarveien

MONDAY - FRIDAY 08:00 -16:00

Call us:

+47 22 66 50 50

Send us an email: